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cartycarry's avatar
1 year ago
Solved

ban status help

it says im banned when i load up steam ( dont know why) and then when i check ban status it says there is no ban and no history of a ban , however when i go to my email and search banned there is an email saying ive been banned for cheating. any help?

  • Hey @cartycarry,

    Sorry for the confusion, that portion of the site shows specific types of bans but not all account actions will appear there.

    If you're seeing a ban notification when you try to get in-game, you can create an appeal with these steps to have our Terms of Service review that situation for you. 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @cartycarry,

    Sorry for the confusion, that portion of the site shows specific types of bans but not all account actions will appear there.

    If you're seeing a ban notification when you try to get in-game, you can create an appeal with these steps to have our Terms of Service review that situation for you. 

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