Forum Discussion

2 years ago

Banned , no reason specifed

Logged in to apex after not playing since last season, see this email "WE WISH TO NOTIFY YOU THAT WE HAVE FOUND YOUR ACCOUNT TO BE IN VIOLATION OF OUR USER AGREEMENT OR OUR TERMS OF SALE, AND DUE TO ...

EA_Pulsar

Community Manager

2 years ago

Hey @xiaojinfut If you haven't been playing for a while, there is a risk that your account has been compromised. Please contact our support team so we can check that for you.

If your account was banned, you can reach out to our Terms of Service team [here].

xiaojinfut

2 years ago

after asking why was i banned , i got an email saying "

Hello,

Thank you for contacting us regarding the action that was taken on your account due to a violation of our User Agreement or Terms of Sale. After thoroughly investigating your account and concern, we found that your account was actioned correctly, and the sanction will remain in place.

Should you wish to review our Terms of Sale, they can be found here:
http://tos.ea.com/legalapp/termsofsale/US/en/PC/

Should you wish to review our User Agreement, it can be found here:
http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/"

That is not a reason thats like going to jail and asking why i;m here? and they give you a book of laws saying you broke one of them without saying what you did.

Give me actual reason

t0e0736
2 years ago
I've been having the same problem for 1 year. Even though I want to know why, I keep getting automated emails and seeing that my case has been closed. 4 cases in 1 year. And they all close with the same message. I'm starting to doubt the existence of a department called 'Terms of Service team'. Even if there is a department, it prefers to cover up the problem instead of focusing on problem solving.