Forum Discussion

C64_SX's avatar
C64_SX
5 years ago

Banned account...why??

I got banned and I don't know why....I don't even know if it's someone reported me or if it's Apex anti-cheat or some automatic tool (I have no idea how it works). Of course I don't even know how to...
Errox713's avatar
Errox713
5 years ago

I'm literally in the exact same position. Haven't heard from them in over 2 weeks.

C64_SX's avatar
C64_SX
5 years ago
@Errox713 yep and if you write here they tell you to use the form...we're in this pointless loop....

I was level 500 and finished all the objectives...honestly I don't care so much about badges, trackers, etc...I just played to have fun so even if I must do a new account I really don't care about all that stuff (just the weapons' skins that could be useful I think)...

What would really bother me with a new account is that I should pay to unlock 10 legends!!! This is crazy!!!!
  • Errox713's avatar
    Errox713
    5 years ago

    Yeah I have ~$300-400 dollars into my account and they can't even give me a proper justification to why I was banned or the "investigation" they did that deemed my account ban worthy. This is so ridiculous.

    • C64_SX's avatar
      C64_SX
      5 years ago
      @Errox713 well I spent I think 25% of what you spent and I'm angry...I can imagine how you feel....
  • C64_SX's avatar
    C64_SX
    5 years ago

    sorry...11 legends....Valkyrie is out today.................................................

    • C64_SX's avatar
      C64_SX
      5 years ago

      received again the same email that gives no explanations

      • C64_SX's avatar
        C64_SX
        5 years ago

        Today I got this email...they closed my case:

        We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.

        What this means

        We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.

        You break our rules(https://www.ea.com/terms-of-service#section6) if you:
        • use software that interferes with or disrupts an EA Service or another user’s account.
        • use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
        • use software or cheats that disconnects other users from the EA servers.

        So...still no details about how did I cheat and how they eventually found out or what a full investigation means for them ("you break our rules if you"....).

        I don't know anything about that.

        What do I know:

        1) I didn't cheat...I hate cheaters and I always reported them when I could;

        2) it's a free game but I paid money to unlock seasons and legends and if I did it it was also to support the developers because I thought they deserved it...now they'll keep my money?? ok...some people say they do it on purpose to make you pay more money but I don't believe it of course;

        3) I like the game and I'll do another account maybe but I will not pay for any legend or season this time because I can't know if mistakes like this could happen again in the future...so yeah..I'll just use the "basic" legends;

        4) this forum and the support team don't give informations;

        thanks EA