Forum Discussion

New Novice

27 days ago

Solved

Banned account

I can't log into my account. When trying to sign in via Steam, it shows that my account has been locked, but when I log into my EA account, there's no ban record displayed. I also can't submit an app...

anticheat

EA_QueenBee
20 days ago
shuanghecheng,

It sounds like you must have a second EA account with us after all somehow, and that that's the one that your Steam is linked to. If you need help finding it, I'd recommend reaching out to our live support team. They'll be able to help you find our EA account, and hopefully you can then raise a dispute and try to get the account unbanned.

shuanghecheng

New Novice

26 days ago

I logged into my EA account using my phone number, but it shows no associated Steam account. I only have this one phone number, so it's impossible that I'm accessing the wrong EA account. However, if I try to log in via Steam on your provided interface, it says my access is restricted, yet I can't find any record of a ban.