Banned for cheating but didn't cheat. No more appeals either.
I am a fair player, and I never cheated in APEX or DDOS others. But my account was banned for no reason, and I contacted the EA Help, they just say they found that I cheated but never give me any proof to prove. Also after you resume more than three times ,from then on you will get a robot response forever,. Because they won't investigate your account. I want to say that you let us give you some evidence to prove I'm not cheater, but you never say why I got banned. Because of that , the things I only can do just paste my average damage, but your TOS team think it is not ok. I hope that you can refund me or remove my sanction thanks EA.
(CM: Edited to update thread title to match language and content of opening post per the rules)
Hi @6251774,
I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ, nor can the EA Help Support team. Terms of Service team review any appeals sent in, they look at the account and see if the rules were broken or if the ban can be lifted. If they determined that the ban should remain in place, I'm afraid that means the account will stay banned.
If you have new or additional information that was not originally included in your appeals, and you feel would help with the ban review, you're welcome to create a new appeal. Ultimately, there are only so many times the same information can be reviewed while hoping for a different outcome, however so there is a limit on the amount of appeals that can be sent in for the same ban review, please keep that in mind.
- EA_Lanna