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Kanavi2099's avatar
1 year ago
Solved

Banned for no reason happening on linux

I got banned from apex recently, and from some research it seems that it's being triggered by using linux, nobara in my case (fedora 39), as I seem to share similarities with the cases.

My dispute got declined and it's pretty frustrating.

What I noticed is that it happened the day after I got this DX12 option on steam and kept playing the whole day

The next day when I tried to play I was simply received by "the client's game account has been banned".

Why am I getting banned like this? And it doesn't seem like there is an actual investigation, I've been playing like this for a while and then this suddenly happened

Edit:changed "appeal" for "dispute" for clarity

  • Hi there, @Kanavi2099 

    We're not able to help with banned accounts over Answers HQ. More information on bans, as well as instructions for disputing them, can be found in the article here. Thank you.

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi there, @Kanavi2099 

    We're not able to help with banned accounts over Answers HQ. More information on bans, as well as instructions for disputing them, can be found in the article here. Thank you.

  • This response doesn't make sense

    The message even says that I appealed the ban

    I clearly know the process and I'm in another appeal right now, but I'm looking for more people with the same issue after the update that got us the DX12 binary

    I want to see if this is a third wave of bans for Linux users like it has been happening in the past which were actually wrongful

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Kanavi2099 

    Unfortunately, there's nothing we can do to help with this over Answers HQ. It's up to Terms of Service. Since you've already appealed, you'll need to wait for a response.

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