Forum Discussion

3 years ago

Solved

Banned from Apex for no reason, EA Help ignoring my request for information.

So I'm sure that you've heard this story a hundred times over since the Apex anti-cheat is completely fine with flagging false positives, but here I am. I haven't played apex for around four years n...

EA_Darko
3 years ago
Going to lock this thread as we do not allow discussions such as this here.

If you are banned then you can speak with our TOS team if you have any question relating to your ban.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.

Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.

Choose your platform.

Select Manage my account, then Banned or suspended account.

Fill out any other details below.

For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.

Click Select contact option.

Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

XHelperZ

Hero+

3 years ago

@AndyKills457

They typically don't release information for bans like these.

This information could disclose:

The program that was detected to be a cheat
The exploit used to gain an unfair advantage
Which exact program or connection was found to be DDOS'ing or using an exploit to kick users from games

This kind of information could be used to work against the detection, since you would be able to know the exact cause.

If they've decided to uphold the ban, then their decision is most likely permanent.

Do note that AHQ is not intended for discussing account bans, you could use other social platforms like Reddit or Discord to speak with other users, but I do not recommend using AHQ for this.

Not sure about this, though I also don't recommend making any threads that call to action

PirataLeoparda

3 years ago

@XHelperZ so EA will not give him info on what program caused the bann? and as he sayd he dont have any that can do it - and he wasnt banned before....so how can we undestand all this - what is going on. EA can bann without any expanation?

AndyKills457
3 years ago
@PirataLeopardaPretty much, yes.
Idk, maybe the anticheat detected something while I was alt-tabbing when joining a game, but I guess I'll never know...
- TheDarkWaver
  Seasoned Traveler
  3 years ago
  You can ban anyone for not upholding a TOS, but you have to substantiate that claim with actual proof, otherwise you are just unlawfully terminating contracts.
- PirataLeoparda
  3 years ago
  @AndyKills457im always do alttab and i have alot of soft installed and runing. mb the case was vpn - vpns r legal for EA????? -anway i think EA should tell him what was the problem - since he invested money and time in game! and they banned them forever.