Banned in apex because a hacker has cheated with my account

I habe exactly the same issue, and i have spent over 500$ on the game, and over 2500 hours. This is absolutely unacceptable, but they seem to get away with it. There is not even an option to further escalate the inquiry.

I have done this probably 10 times now, they always send the same prescripted message, saying that they have detected violation of the terms of service and that they will not further investigate. They have never mentioned a thing about the fact that the violation was committed by a hacker who has hacked my account.

I find this situation completely unacceptable, as I have never engaged in any wrongdoing. The violation in question was committed by a third-party hacker, of whom I was a victim. I have invested over $500 in your game, along with countless hours of gameplay, always adhering to the rules and playing fairly.

Now, you are telling me that there is nothing more that can be done, but this cannot be the final answer. The breach occurred due to vulnerabilities in your system, which allowed the hacker to exploit my account. As a user, I expect a higher standard of security and a stronger commitment to resolving cases like mine. Had I known the risks and the lack of support in such circumstances, I would never have invested the amount of time and money that I did.

I kindly request that you reconsider my case and work toward a fair resolution.