Banned without reason mentionned
Hi,
I got Hardware-banned in Oktober for cheating or using cheating-tools.
Needless to say, i've never use any type of cheat ( except my controller sometimes).
When i got to the my ban history, i saw that there were no reason mentioned:
After emailing the EA Services, i received that mail:
And then this one:
And the last one (in my language, French):
"We have received your latest correspondence regarding the sanction applied to your account. We have carried out all possible verifications on the subject and the decision will not be canceled. Please note that you will no longer receive a response from us on this subject."
I made a ballsy move and contact HideOuts on Twitter but he didn't respond (can't blame him)
So my questions are:
- What can be the cause of that ?
- After scanning my computer with differents tools and detecting nothing suspicious, do formating my computer could work ?
Hey @Mozership_Twitch,
In this case the reason would be what's provided in that second screenshot you've included.
Beyond that the team would not be able to provide any further details such as specific programs detected as that type of information can be used by those who would seek to bypass our detection.
We do allow for multiple appeals if you believe an action was applied to your account incorrectly, however if our Terms of Service team has completed multiple reviews and decided not to remove the action, I'm afraid that is not something we'll be able to change either.
