Hey everyone,
Thanks again for the patience while this was under investigation.
This should now be resolved, but you may need to restart your game to see the correct content if that's not already showing up.
Product: Apex Legends
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID/EA Account name? TheUltraSad
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loaded in the lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Just loaded into the lobby
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Loss of premium battle pass
What should be happening instead? I should have my battle pass
Steps: How can we find the bug ourselves? I loaded into the game and it said I needed to buy the battle pass for 9999 coins.
Signed in today and they removed my battlepass payed for premium and got max level on it and now saying I need to pay 9999 coins for it. I am on Xbox and have never had an issue like this before.
