Forum Discussion

1 year ago

Solved

Battle Pass progress reset/lost, missing or new items

I leveled my battle pass to 110 and unlocked both R99's. I even used them in a few games 2 weeks ago. Why is my battle pass RESET to 85??? [CM - Edited title for clarity]

EA_Mako
1 year ago
Hey everyone,

Thanks again for the patience while this was under investigation.

This should now be resolved, but you may need to restart your game to see the correct content if that's not already showing up.

nbq0yoi8s5gj

1 year ago

I have the badge for the level 110 for season 20 but now I’m level 65 and it says I have to buy the battle pass again for the paid rewards. Will I have to buy the battle pass again to get my stuff back ?

EA_Mako

Community Manager

1 year ago

Hi @nbq0yoi8s5gj,

No, don't re-purchase the Battle Pass if you had already unlocked it previously.

This should be clearing up for most, so it may be worth relogging to see if that shows back up. We're still looking into the matter otherwise, thanks for hanging in there in the meantime.

tablalata
1 year ago
Hey Mako, I unlocked a skin for the havoc during this thing, I realised the skin was part of the missing items, with the issue fixed the skin is gone but also the crafting mats, anything I can do to get those back?
- EA_Mako
  Community Manager
  1 year ago
  Hey everyone,
  
  Thanks again for the patience while this was under investigation.
  
  This should now be resolved, but you may need to restart your game to see the correct content if that's not already showing up.
  - la86zf444rgc
    1 year ago
    I just had this issue occur to me today and it says you had a reply 14 minutes ago but I loaded up my apex and haven’t received anything and I’m done 6000 apex coins
Kair0s2
1 year ago
Its been a month, and mine hasnt returned yet. i sent tickets with receipts from steam and my card, it says its fixed but it isnt.
- HisThottson
  1 year ago
  A lot of my old battle pass skins and progress seem to have gone missing...