Hey everyone,
Thanks again for the patience while this was under investigation.
This should now be resolved, but you may need to restart your game to see the correct content if that's not already showing up.
So There is a bug that made all my skins go away and have some weird skins there instead, the second time it happened i was curious and bought 10-20 skins (legendary 30 crafting per) due to the bug, it got resolved when the game crashed upon opening the heirloom shop. I recognize my idiocy in trying to obtain the skins, but are you able to refund the 420 materials?
Also there is some unreleased skins there such as the flatline.
Here is the footage:
https://youtu.be/-GVOit7CJf4?si=WimZ50Jf-eS3_ZhJ
Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? BB8C3POR2D2
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/a
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Valkire
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I went to go switch one of my skins for my R 99, came across original reactive skins for all guns, and came across several character, skins and heirloom. First triable with crafting materials, I use my crafting materials to get them out of excitement. I restarted the game to see if I still had them and I lost the items and the crafting materials I had, I spent nearly 7k crafting materials and lost it all
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/a
When did this happen? (dd.mm.yy hh:mm) 4/16/2024
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I was going through my loadout to change skins for my weapons, and I noticed several reactive skins from past seasons that were purchasable using crafting materials, I purchased them, and several other character skins that were no longer available, along with many unreleased skins for future events, I restarted my game to see if I would still have them, and maybe even equip them later, and my game crashed and I lost all of my crafting materials and several items that I did purchase, I even decided to purchase a normal weapon skin and I still lost that skin as well, I also had 100 Apex coins and I only had 50 after
What should be happening instead? I want my crafting materials back along with my Apex coins, I understand if I can’t get the past back, but I was beyond excited
Steps: How can we find the bug ourselves? After adding things to the store or new events or right after they expire, the shop will bug out and from what it seems like it will add items to your inventory due to an unknown error, and will not replace or refresh your Apex currencies or items, if purchased within this time, I had no idea and would like my items back or my currency, I have videos and pictures of others, but they’re too big to send
I have other pictures and videos of what I got, but they are too big of files to show on here, I want to figure out how to send them to you guys and get a refund on my items or Apex currencies
I even had the reactive flatline recolor that was purchasable using Apex crafting materials
