Forum Discussion

6 years ago

Solved

Black screen and full speed fan gpu

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number Amd Vega 56 Asus strix Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account...

Lemouchou
6 years ago
@EA_Kent I’ve « resolve » the issue in disable some service from Apple I don’t know why : it was bonjour services and iPod service. No black screen since then

EA_Kent

Community Manager

6 years ago

Hi @Lemouchou.

When you have the chance could you grab a DxDiag and share it here so we can take a look? You can find more information on how to pull one up over at the EA Help website.

Once you have the file please attach it to this thread. Thanks!

/Kent

Lemouchou
6 years ago
@EA_Kent I’ve « resolve » the issue in disable some service from Apple I don’t know why : it was bonjour services and iPod service. No black screen since then
- EA_Kent
  Community Manager
  6 years ago
  @Lemouchou
  
  Ah, I see.
  
  Thank you for following up to let us know how you were able to get it fixed! 👍
  
  /Kent