Blue screen on Apex launch, kernel mode unexpected error
Hello! I'm having trouble running Apex Legends on my laptop. I keep getting BSOD after launching (be it five seconds or twenty after launching) with this error: Kernel Mode Unexpected Error. However, I don't have an error code, and it's ONLY crashing on Apex. (I ran Red Dead Online with no trouble five minutes later)
Here are the specs of my computer:
Device name LAPTOP-1RF2JEJ0
Processor AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID FFF7E85B-4205-40E6-9DB7-1C23CC66E41A
Product ID 00325-82087-36658-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Home
Version 20H2
Installed on 5/29/2021
OS build 19042.1466
Serial number PF2PR49Q
Experience Windows Feature Experience Pack 120.2212.3920.0
And here are the last two minidump files from today:
I have uninstalled and reinstalled Origin and Apex, and it didn't work. I have also restarted my computer and performed a driver scan. I'm not sure what to do here; it was running perfectly fine yesterday, and as far as I know, no new updates have happened on my computer in that time. (There was a restart update after the first crash, but it seems to have been unrelated since it updated after the first crash and not before?)
What do I do? ☹️ I'm not sure if it's an NVIDIA problem? Someone suggested it was something to do with the Apex anti-cheat system? Help!
Hi @manolo596perez,
From the DxDiag you attached it looks like your NVIDIA drivers are pretty old. Have you tried installing the most recent drivers to test and see if that makes any difference?You can find more info on how to update the drivers at the EA Help website. Let me know if you're still running into any crashes after that. Thanks!
