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tinywolverine's avatar
tinywolverine
4 years ago
Solved

Blue screen on Apex launch, kernel mode unexpected error

Hello! I'm having trouble running Apex Legends on my laptop. I keep getting BSOD after launching (be it five seconds or twenty after launching) with this error: Kernel Mode Unexpected Error. However,...
  • EA_Kent's avatar
    EA_Kent
    4 years ago

    Hi @manolo596perez, 


    From the DxDiag you attached it looks like your NVIDIA drivers are pretty old. Have you tried installing the most recent drivers to test and see if that makes any difference? 

    You can find more info on how to update the drivers at the EA Help website. Let me know if you're still running into any crashes after that. Thanks! 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @manolo596perez, 


From the DxDiag you attached it looks like your NVIDIA drivers are pretty old. Have you tried installing the most recent drivers to test and see if that makes any difference? 

You can find more info on how to update the drivers at the EA Help website. Let me know if you're still running into any crashes after that. Thanks! 

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