1 players in queue issue

I have had this issue for so long and have been unable to play apex on my account due to this issue. I am able to load up apex no problem but its when i try to matchmake it wont let me and it stays in 1 players in queue i have no sanctions on my account and i cant even load into firing range if any one has any fixes to this problem it would be great ive tried everything changing wifi and dns settings as well as uninstalling nothing seems to work