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Virji24's avatar
Virji24
6 years ago
Solved

Bought Apex Coins and didn't receive them

I bought some Apex Coins from the Apex Legends store on PS4 and did not receive the coins.  This has happened MULTIPLE times now.  Basically every time it has happened, I've had to wait 24 hours, and...
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago
    @Dinomatic201 wrote:

    I’ve had the same issue with two purchases. Have they fixed it yet?

    @Dinomatic201 

    In order to get this fixed, we'll need you to contact our Support team so they can help verify the purchase was successful and help grant the coins to your account. Please have your proof of purchase attached to your case so an EA Advisor is ready to process this for you within minutes.

    Here is how to get in touch with our Advisors:

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

Virji24's avatar
Virji24
6 years ago

@EA_Blueberry

I just got off chat with support and while they did give me my coins I purchased, they did not do anything to fix the actual problem that is going on.  They once again tried to blame it on Sony.  Which I proved wasn't the case.  If this was a PSN/Sony issue it would be occurring with all games, not just Apex.  Like I have said before, I am able to purchase and get anything that isn't Apex Legends related.  Anything and everything else works. The ONLY thing that doesn't is Apex Legends related things.  These are the things I have tried to purchase:

Apex Coins from the store - DID NOT RECEIVE

Apex coins from a Code bought from Best Buy - DID NOT RECEIVE

PS Plus FREE skins for Apex - DID NOT RECEIVE (In fact, when I click on this one it doesn't even do anything.  I click download and it flickers and nothing happens.)  

For reference I have been able to get things that are for other games.  For example I could NOT purchase the Free PS Plus skins for Apex but COULD purchase the PS Plus skins for Fortnite. Obviously this is something that is on the EA side of things.  I just want someone to help me fix it and when I asked for support to have a specialist help me they continually told me there is nothing wrong with my account.  If that were true then why would I be able to purchase everything else that isn't Apex Legends related and not be able to purchase the stuff that's Apex Legends related?

Please please please tell me there is a way for you to help me with this and actually get this looked at instead of just continually telling me my account is fine and that it is a Sony problem?  PLEASE!  I just want to spend money on this game and it is becoming very difficult. Should I just switch back to Fortnite?

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@Virji24 

Was a persona transfer ever performed in the past on your account? I'm afraid there is not much we can do from our end and this will require the assistance of our Support staff so they can pull up your account. Did you request for a specialist to look at your account and do you know if your purchases work if you make them through the PlayStation store online/web or from a different console?

  • DanjoWithABanjo's avatar
    DanjoWithABanjo
    6 years ago

    Funny how I've been waiting almost a week to get some form of a response. I bought the blood hound pack and I bought 2,150 coins. About $50+ And I recieved nothing. This game is nothing but a joke. I want it fixed or my money back. Because it seems like a lot of people are having this issue. But you guys have no problem taking our money right? Fix it or I'll see you in court 

    • NAGAAATO's avatar
      NAGAAATO
      6 years ago

      haha Funny u been waiting a week, I waiting since 04/11/2020 !!! still missing 226000 coins !!! @DanjoWithABanjo 

  • therealkc23's avatar
    therealkc23
    4 years ago

    Can you explain why you’re guys store is so broken. I’ve spent 38.25 and then 19.25 and i’ve never received any of the coins So i emailed you guys and no response so i tried twitter and the only thing i was told to was follow your step method to push it through and it never worked, I have proof of purchase and i’ve verified with my bank and microsoft. I’ve spent money on other games but it’s only Apex Legends that doesn’t give me what i pay for 

    • conjt12899's avatar
      conjt12899
      4 years ago

      I am also in the same boat as all of you and ea is now telling me they’ll no longer grant me any coins and I have to take it up with Microsoft which I have now done but they informed me there is nothing they can do, so ea you hate your customers and have broken a game that people love and want to support

      fix the issue because stealing peoples money is surely illegal and I will be attempting to take some form of legal axtion

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