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Kenji-Kunn's avatar
Kenji-Kunn
6 years ago
Solved

BOUGHT APEX COINS AND DIDNT RECIEVE THEM

Hello, today i spend 20euros for apex coins via paysafe and i didnt recieve any of them. I checked my paysafe account and it says "payment pending"  and i saw that I was charged though. Its the first...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hi @Kenji-Kunn. 

    When you've got the chance please reach out to the EA Help team so they can pull up your account and help out with those coins. I'm afraid it's not something we can look into here on Answers HQ. 

    For more details on how to set up a case with them check out the EA Help website. If you rather you can also speak with them via Twitter or Facebook as well. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @drunkcop94. 

I'm sorry to hear you've been having trouble getting this sorted out. If you're not seeing any contact options on the Help site it may be outside of the contact hours for your location.

If you have a way to do so, you could also try speaking with the team through Facebook or Twitter as well. The team who works on those channels should also be able to look into this. 

/Kent

11243576's avatar
11243576
4 months ago

I tried to spend $20 on apex coins and redeemed the code via the EA website and still haven't gotten them in game

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    4 months ago

    @11243576 

    This is an old thread, I will lock it for now but you can contact us as above or create a new topic, thanks.

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