Forum Discussion

fated_tracing's avatar
fated_tracing
New Novice
21 days ago
Solved

can EA solve my problem

 EA Please fix my account of apex legend. It is having some issue.When it first happpened it was saying reset  password and i did reset it but when i came  on apex my apex coins  were  used by someone else which means it was hacked .but now it has happened again and the some message  has come reset your passwaord  but you dont  even send a verfication code. it has been 2 weeks since my account has been troubled.  so i request you to Please solve my problem  and need a humans help on this  [edit: email address removed] apex id username : live-noon0

12 Replies

  • My account has still not been fixed even I have changed my password but  when  I came on Apex it showed reset your password but the email he is sending to is  not my email on playstation. please send reset password code to my playstation email  [edit: email address removed] please fix my problem 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hey there, 

    If you're having trouble receiving verification codes to reset your password, please see: 

    Not getting codes to your email address?

    Try resending the code. If that doesn’t work, make sure:

    • your inbox isn’t full
    • you’ve checked the spam folder
    • you or your service provider haven’t blocked us
    • you’re logged in to the right EA Account.
      • If you’re logged in to a different EA Account, your codes might go to the wrong email.

    Keep your EA Account email address up to date so you can always get your codes.

    If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.

    If you're still unable to make the necessary changes, please contact EA Help Support for further assistance: 

    How to get help with your EA Account

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.36,946 PostsLatest Activity: 2 hours ago