Forum Discussion
16 Replies
- EA_Pulsar2 years ago
Community Manager
Hey @GahzKing can you please tell us when exactly you receive that error on your console. Is it when you join the lobby?
Let me know what connection type you are using? Is it Wi-Fi or cable? Do you know when those problems started exactly?
At the title screen is where the error shows up
I use cable for my internet
And as far as I know it started when I got my playstation
- EA_Pulsar2 years ago
Community Manager
Was your PSN account's name ever changed, or does it contain any special characters?
It was changed recently after this problem started occurring I didn't have a Playstation when apex dropped I was on Xbox
@EA_Pulsar @I just tried to link my Playstation account to my ea account and this is the message I got
This is the same exact problem I'm facing as we speak . Same screenshot you submitted is the same thing I got .
- EA_Pulsar2 years ago
Community Manager
If your account appears as "disabled" it means that your PSN account is already linked with another account that you need to activate. Try to use your last email address registered on that account to reset your password.
Try that and see if you can log in. https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/#reset
In case of any further issues contact our support team via chat. To reach them:
On the EA Help homepage, type 'EA App' into the search bar and select the tile that appears.
Select See all help topics.
Select the Manage my account category.
Select I need help logging into my EA Account.
Under the heading 'Still need help', the available contact options should appear.
Those should help you get contact options.
There is no other account linked to my gamertag I've checked this was the most updated account that I own all of my emails where in tact and the email attached to the account is the same email used for my Xbox account
Did you ever get it fixed? If so, how? Im having same problem.
I need help with this error code
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