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fated_tracing's avatar
fated_tracing
New Novice
4 months ago
Solved

can EA solve my problem

 EA Please fix my account of apex legend. It is having some issue.When it first happpened it was saying reset  password and i did reset it but when i came  on apex my apex coins  were  used by someone else which means it was hacked .but now it has happened again and the some message  has come reset your passwaord  but you dont  even send a verfication code. it has been 2 weeks since my account has been troubled.  so i request you to Please solve my problem  and need a humans help on this  [edit: email address removed] apex id username : live-noon0

12 Replies

  • Midnight9746's avatar
    Midnight9746
    Hero+
    4 months ago

    fated_tracing  If PlayStation itself is telling you to reset your password, then it sounds like the email address is different on your PlayStation Account rather than your EA Account.

    For starters, you can sign into your EA Account here and check to see if you can log into your EA Account without any problems.

    While you're logged in, you can also change your password under the "Security and Privacy" tab, (but if you can't login due to an incorrect password, you can request a password reset from the login screen as well).

    If you are able to log into and access your EA Account, (and the email address was correct), I suggest contacting PlayStation Support about changing your email, (as mentioned above) if you're unable to change it yourself via your PlayStation Settings.

  • EA when will my EA account come back it's been 2 months since this has happened and all of my coins and skins  are in this id so PLEASE SOLVE THE PROBLEM and if you don't understand what's my situation please reply