Forum Discussion

Vrooomstah's avatar
4 years ago

Can I create a new account after getting banned?

Hello!

Got banned (7 day ban and not permanently). Struggling to find an official statement about whether I'm allowed to create a new account to play on as my main is banned, hence this thread.

- Can I create a new account to play on while my main is banned for 7 days?

- If I get permanently banned, will I be able to create a new account to play on?

Thanks in advance,

Erik

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    You will need to speak to our Terms of Service team in relation to any ban @Vrooomstah.

    There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko