Can you refund my currency?

and in my case, there is no historical record

Yes, I didn't receive any emails and haven't received any replies.

Hi wangntjtian​,

Sorry to hear you still haven’t received the Apex Coins, especially after already contacting Support.

Since you mentioned that you’re not receiving the email replies from EA, please also check the following:

• Check your Spam/Junk folders.
• Make sure your inbox isn’t full and that your email provider isn’t blocking EA emails.
• Confirm that you’re checking the email address currently linked to your EA Account.
• You can also search for previous emails from [email protected] and make sure EA isn’t being filtered or blocked.

Please also check My Cases on EA Help, as updates may appear there even if the notification email doesn’t reach you.

You can find information on checking your EA Account email here:

How to find your EA Account email address

And the missing content guide is here:

How to find missing content in Apex Legends™

Unfortunately, we’re not able to review purchase records or grant missing Apex Coins through the forums.

If your case shows an update in My Cases but you still aren’t receiving the related emails, please let us know.

Apex Legends™ – 10,000 (+1500 Bonus*!) Apex Coins