Forum Discussion

Seasoned Newcomer

2 days ago

Cannot enter Ranked mode

Hello, I am experiencing an issue with my Apex Legends account. I am able to log into the game on my PlayStation, and other accounts on the same console can access and play the game normally. How...

playstation

EA_Mako

Community Manager

2 days ago

Hey Daniel-X-lille,

Were you in a ranked match immediately prior to this error showing up, or has that been appearing for a little while now? Based on how long you mentioned playing, I assume that's on this account and not an older one - this one is level 20 and completed the challenges needed for ranked, right?

There are no bans or restrictions on the account that I can see, so I'd try the following to force an account resync and see if that changes things at all.

Fully close Apex
Log out of PSN
Restart your console
Log back in
Restore licenses on your console
Relaunch Apex

Aside from that, which data center are you typically connecting to? Are you able to switch data centers to see if that makes a difference?

If you're able to connect to other modes, can you try a couple pubs or Mixtape matches and then see if you're able to swap back to ranked afterwards?

While less likely since you've mentioned being able to hop in on other accounts from the same console, it may be worth clearing local Apex save data and reinstalling. As a last resort this won't impact your progress, but may wipe any individual settings changes you've made.

Daniel-X-lille
Seasoned Newcomer
2 days ago
I have already tried all of these steps. Whenever I try to enter Ranked, the game goes to the loading screen, then suddenly the screen turns black and it crashes and gives me an error. I've tried everything you can think of.
- EA_Mako
  Community Manager
  2 days ago
  Sorry Daniel-X-lille, I tried to keep it to steps you had not mentioned in your post to avoid repeating anything.
  
  We'll pass along that you're seeing this error, but I have no other steps to offer currently in that case, I'm afraid.
  
  It looks like this may have been missed - can you confirm which data center you typically use?
  - Daniel-X-lille
    Seasoned Newcomer
    2 days ago
    This issue started happening after your latest update, and honestly, you should be ashamed. This game is clearly not in the hands of the right people. If it were managed by a company like the one behind Fortnite, it would probably be the best game in the world every year. I’ve spent a lot of time and money on this game, just to be told today that you don’t even know what’s going on or where the problem is