Forum Discussion

5 years ago

Solved

Cannot get the loot for Apex on Amazon Prime Gaming

Greetings, I have a problem with amazon prime looting. I have only one EA, twitch and twitch prime account. So there is no possibility to connected to wrong account. When I want to claim the offer...

EA_Mako
5 years ago
Hey @Nengthemad,

In some cases trying to claim additional rewards from another game can help out, but I see you've tried that with FIFA and Madden as well already.

Since those were just claimed instead of allowing you to enter your account information again, that does mean your Prime Gaming account was linked to an EA Account already.

As you're not seeing an Amazon account when you check your EA Account connections section, that sounds like there's a different account that's had that linked.

We cannot review or make any changes to an account via the forums, so I'm afraid you'll need to reach back out to support again to look into this further.

Nengthemad

5 years ago

@EA_Mako as I said I have only one EA account. It is impossible that there is an another account linked my amazon prime. Live chat advisor said to me go to our forums and you said go to live chat. What will happen If I connect to live chat again? I can say. Nothing. 5 of them cannot fix it so far. How cannot EA handle with this? It is like a joke. Everyone transfer me to a place and then another but none can do something. It is enough I am trying to make a conversation with EA advisors for days. None want to try to help me everyone says go talk with bla bla etc. I am really done. I want to complain about this indifference and not being solution-oriented, from these attitudes I've encountered for days.

EA_Mako

Community Manager

5 years ago

@Nengthemad
We do not have the ability to review your account details or make any account changes on the forums, which is why this is not something we can assist with here.

Sorry, but you'll need to reach back out to support if you wish to look into this any further.