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Bravojustakid11

5 years ago

Cannot upgrade from previous account to teen account

I turned 13 and when I tried logging on to apex legends I was greeted with a sign that said UPDATE YOU ACCOUNT TO TEEN ACCOUNT I tried with my one and only gmail but got denied because it was ALREADY...

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Community Manager

5 years ago

@Bravojustakid117

Child accounts are usually linked to full access (“adult”) accounts. You can only upgrade a child account from the child account — you can’t make this change from the adult account. You or your parent or guardian must log in to the child account to update it.

https://help.ea.com/en-us/help/account/aging-up-an-origin-account-to-an-adult-account

5 years ago

I can not upgrade to teen account either, and I am on an adult account, not a child account. Please help.

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