Forum Discussion

5 years ago

Cant add crossplay friends

I am on ps4 and am trying to add an xbox player but when i search it is "not found" and when he searches it is found and an invite is sent but i dont receive it. If anyone knows how to fix it can u p...

rurlzy

5 years ago

@EA_Kent
Hey, neither of us have access to a PC capable of running apex so i dont think that me and him can try that one out. I think it might be only xbox because in other peoples questions with similar problems there always seems to be an xbox player involved and they are the ones whocan find the ps4 or PC player but they can never find the xbox. Thats just one of my theories. Thanks for the help i really do appreciate your time and i hope we can figure this one out.
Thanks

EA_Kent

Community Manager

5 years ago

@rurlzy

Ah, gotcha. I understand. Do you know if they are playing on Xbox accounts that have parental controls set up?

/Kent

rurlzy
5 years ago
@EA_Kent

I know there is no parental controls as it is a parent account but a little while ago it wouldnt let him set up xbox live but then i reset his account and fixed it and i dont think that has anything to do with it but could it be a possibility?
EA_Kent
Community Manager
5 years ago
@rurlzy

I don't think I've seen anything like that specifically so far. What was happening when he was trying to set up Xbox Live? Do you remember if he was getting any specific errors or anything?

/Kent