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FREE_KIZZO's avatar
FREE_KIZZO
New Rookie
1 month ago
Solved

cant appeal anymore

how are people that have been false banned supposed to fix their issue if they cant reappeal

 

  • Hey FREE_KIZZO​,

    While you're able to create multiple appeals, there is a limit on how many times our team can review the records and logs of what took place while hoping to find a different outcome. The Terms of Service team ultimately bases their decisions on the activity and behavior they're able to verify within our own records, and subsequent appeals are performed by a different member of the ToS team to make sure a fresh pair of eyes takes a look at the situation.

    If there have been multiple appeals declined to the point where no further appeals are available, I'm afraid that would be final and cannot be changed or appealed through any other channels. 

8 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey FREE_KIZZO​,

    While you're able to create multiple appeals, there is a limit on how many times our team can review the records and logs of what took place while hoping to find a different outcome. The Terms of Service team ultimately bases their decisions on the activity and behavior they're able to verify within our own records, and subsequent appeals are performed by a different member of the ToS team to make sure a fresh pair of eyes takes a look at the situation.

    If there have been multiple appeals declined to the point where no further appeals are available, I'm afraid that would be final and cannot be changed or appealed through any other channels. 

  • FREE_KIZZO's avatar
    FREE_KIZZO
    New Rookie
    1 month ago

    so im just perma hwid banned for no reason love this company 

    anyway thanks for the response 

     

  • Beep_Beep503's avatar
    Beep_Beep503
    Seasoned Novice
    1 month ago

    At first they didnt let me reappeal either (I tried around 5 times in the past two days, I was also banned without a reason.)
    I saw online on Reddit it can help to wait a little, so I did. Earlier I tried it out again and it worked.

    Maybe you can try the same thing?

  • wait i checked my history and it only shows a suspension i had from saying some mean things to a random its not showing my ban but its perma banned

     

  • Beep_Beep503's avatar
    Beep_Beep503
    Seasoned Novice
    1 month ago

    The reappeal :)
    Maybe you can wait some time and it might work for you too? I didnt get my Account back yet either, but my Status is now "waiting for studio" 

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