Forum Discussion

SoggyMould's avatar
SoggyMould
5 years ago
Solved

Can't buy apex packs

I cant buy apex packs and i dont really know why. i didnt get any emails telling me i was logged out or an email telling that i cant access my account. I just opened apex and tried to buy packs and didnt allow me to open the tab to buy it

pls help i bought coins to buy packs and now i cant buy any

20 Replies

  • SoggyMould's avatar
    SoggyMould
    5 years ago

    I play on xbox one. And not i dont get any error messages, the apex pack tab is just darkend out.

    Theres no indication that i can click on it. I logged into another account and i was able to buy packs on that one. I'm not sure if its maybe something to do with my account or not

  • g0d_mj's avatar
    g0d_mj
    5 years ago

    no, it’s nothing with you account i have the same problem and i play on ps4 it been like this for a weeks now i thought it would have gone away.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @SoggyMould @g0d_mj To confirm is it just the apex Pack tab that is greyed out, can you select the store tab? would you be able to share a screenshot?

    Also to confirm have you already tried to go through our connection steps, Basic:

  • SoggyMould's avatar
    SoggyMould
    5 years ago

    this is what it looks like.. i cam go into the store and buy coins and such but no packs

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    5 years ago
    Hi, in certain cases - the main one being if you have your region set as Belgium - where Apex Packs will not be purchasable.
  • SoggyMould's avatar
    SoggyMould
    5 years ago

    ohhhhhhhh i completely forgot about that XD

    I changed it now. Hopefully it works now

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,959 PostsLatest Activity: 22 hours ago