can't login to apex legends (season 24)
Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GeForce RTX 3070
Enter RAM memory size in GB 32GB
What is your gamertag/PSN ID/EA Account name? bawblow
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. main login screen of the game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. trying to login to the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? haven't been able to play a single match this season because of this (season 24)
When did this happen? (dd.mm.yy hh:mm) 09.01.25 21:17
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? can't login to the game
What should be happening instead? me being able to login to the game
Steps: How can we find the bug ourselves? i guess i can give you my credentials and you can try logging in on your side; not sure how else you'll be able to recreate the issue
spoke with ea help and they asked that i submit a bug report here, so here goes:
can't login to apex legends. get stuck on login screen with the message, "apex legends requires an ea account to play..." and a register button in the middle. you click the register button, wait for a few seconds, then it just goes back to that same screen (screenshot attached)
i've been playing this game pretty much since launch (on console). i switched over to pc (steam) around season 9 or 10 and i have my ea account properly linked with cross progression selected/enabled
my guess is this happened with the most recent season 24 patch/update since i was able to play just fine a few weeks or so ago
UPDATE: was able to login by doing the following:
- go to the game's properties in steam (from steam library, right click apex legends, then click properties)
- enable the steam overlay specifically for this game (from general tab in properties window, click the slider button to the right of enable the steam overlay while in-game)
- launch the game again and complete the two-factor authentication in the pop-up window
- close the window
- click continue (now we're back in the lobby)marking this as a solution here in case this helps anyone else dealing with this same issue
