I own the galactic guardian skin but I cant equip it from the skin screen and its not available to view either, Ive tried restarting, Installing on the EA app, and Buying a separate skin on the same character to see if it updates the skin ownership list.
[CM - Edited title for clarity]
I recently bought the horizon spotlight pass and unlocked all of the rewards with no issue. I packed the galactic guardian skin in the final pack however it is missing from my locker now. When I go to the shop and view the spotlight pass pack items it says that I own the skin and I can press the equip button. However this button does not work and I can't find the skin anywhere. I have tried waiting 24 hours and restarting my game but I cannot access the skin.
Community ManagerHey ElysianVLR Octoron-09,
Sorry for the concern with this skin. Galactic Guardian has been temporarily removed to address some related crashing issues, so it's not just your accounts!
We do not have a specific ETA for its return just yet, but once it's back we'll be sure to let everyone know so you can enjoy it without risk of crashes. Thanks for the patience in the meantime!
ah okay thanks do you know how long it will normally take to resolve this?
Community ManagerAfraid not Octoron-09, sorry. As soon as we have more information we'll definitely share that, thanks for hanging in there!
I lost my new horizon skin with the new update, is there any way I can recover it?
It is, thanks a lot, it sucks because I just bought it.
Pizzaslice98 I wouldn't worry too much as when past skins were disabled, those returned within a week or so, (although it depends).
