Forum Discussion

wrxmzz's avatar
wrxmzz
Rising Newcomer
2 months ago
Solved

Can't open a support ticket/case

Hey, I've been banned idk for what reason my most doubt is that it was a false ban, while trying to contact support by disputing my ban and filling out the form no case is created just a message pops out that my case was submitted and someone will answer me shortly but I haven't received a message back for over 2 weeks now my friend tried also to contact ea thru creating a case and everything went smoothly just not for me :(

  • EA_Aljo's avatar
    EA_Aljo
    2 months ago

    Hello. What you need to do is submit a dispute so that Terms of Service can investigate your account. Instructions for that can be found in this article.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hello. What you need to do is submit a dispute so that Terms of Service can investigate your account. Instructions for that can be found in this article.

  • wrxmzz's avatar
    wrxmzz
    Rising Newcomer
    24 days ago

    i've tried everything no response till now, still no cases are created in the my cases tab and i still can't reach out to support about my ban 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    24 days ago

    You'll need to open a separate case with an advisor to have them check on this. Most likely, the dispute has been submitted. Open a case here, but don't choose the reason as being dispute a ban. That will just submit another dispute.

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