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GabrielKzBR's avatar
GabrielKzBR
Rising Rookie
4 months ago
Solved

Can't queue or enter firing range

A while ago, my account was hacked and cheats were used on it. As a result, I got banned and couldn't play anymore. Later, EA acknowledged that my account had been compromised and helped me recover i...
  • GabrielKzBR's avatar
    GabrielKzBR
    2 months ago

    Update: my account is finally fixed.

    I want to give a huge thank you to Midnight9746​  for his incredible help in getting my case looked at by the right people.

    A big thanks as well to EA_Mako​ and the Terms of Service (ToS) team. I'm not 100% sure which of you applied the final fix, but it worked and I'm extremely grateful.

    For anyone else stuck with this problem: Standard support is a dead end. The issue is a server-side account error. The solution came after I both submitted a formal ToS appeal and got help from a Community Manager. I'd recommend trying those two routes.

Midnight9746's avatar
Midnight9746
Hero+
2 months ago

GabrielKzBR​ If you want, I could try inviting you to a party to see if it would allow you to play matches again.

opticdubbtw wrote:

Someone hacked me too but even after changing **bleep** on ea account he still played on it. Played yesterday after I got off and now today I’m just 1 player in queue 

opticdubbtw​ In this case, it sounds like you need to change your password for your EA Account and to double check the linked platform accounts as the person who hacked your EA Account may had also linked another platform account to your EA Account, (and is using that platform account to continue to sign into your EA Account).


I'd also would suggest contacting EA Support to ask if they can break the lifetime link of any platform account that may had been linked by the hacker since those aren't your accounts.

  • GabrielKzBR's avatar
    GabrielKzBR
    Rising Rookie
    2 months ago

    Midnight9746​ Thanks for reaching out! I've tried that before with no luck, as it seems to be a server-side account issue. But I'm definitely willing to test it again with you. My ID is GabrielKzBR on PC.

    • Midnight9746's avatar
      Midnight9746
      Hero+
      2 months ago

      GabrielKzBR​ I had already sent a friend request!

      I'll be in-game for a few hours right now as well.

      Update: Partying up with players who can play the game normally sadly didn't resolve the issue.

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