Can't queue or enter firing range

RixxFixxFire1717​ & Iloveasss​ For this, you would need to contact the EA TOS Team and let them know that you are having this issue.

• EA Help | EA Account locks, bans, and suspensions

A while ago, my account was hacked and cheats were used on it. As a result, I got banned and couldn't play anymore. Later, EA acknowledged that my account had been compromised and helped me recover it and lift the ban.

However, ever since then, I haven't been able to find any matches in any game mode, including the firing range. It always shows just one person in the queue (myself), and it never progresses.

I contacted EA Support, and they said it’s a connection issue. They sent me a guide on how to troubleshoot network problems on Windows, but nothing worked so far.

Any idea how to fix it?

Midnight9746​ and EA_Mako​
Hi Im facing the exact same issue as GabrielKzBR​ as well. My steam account was hacked. And when I managed to get it back I realized my apex account(this) is banned. I managed to overturn the ban as well. But after logging in i couldn't see more than a player in queue with me. when i invited my friends in the party they've seen the same issue as well. I talked to EA through appeal. but that did not work out. After that I quit Apex completely out of frustration. This is an account from 2020. Apex legends is one of the first games I played after getting building my new pc. I made a new account before I shifted back to apex a month ago. Seeing someone face the same issue as me but also getting it fixed made me wanna atleast try once more to get my OG account banned. It may not have any heirlooms but I was emotionally attached to that account. Hopefully you can take a look at my account and fix it. I'd appreciate it more than anything.

Hi Midnight9746 and EA_Mako,

I'm having the exact same issue described in the post from GabrielKzBR.

My account recently had a ban overturned, but ever since the ban was lifted, nothing is working anymore. I can't queue, can't join matches, and any online functionality seems completely broken.

Standard EA Support hasn’t been able to help me — they keep telling me everything looks fine on their end, but clearly something is still wrong with my account.

Based on the other user’s experience, it seems like this might be a server-side account error that needs to be checked by the ToS team or a Community Manager, since normal support can’t fix it.

Could you please take a look at my account or forward my case to the correct team?

I would really appreciate any help. Thank you in advance!

GabrielKzBR​ I'm happy to hear that you are able to play the game again!

GabrielKzBR​ I had already sent a friend request!

I'll be in-game for a few hours right now as well.

Update: Partying up with players who can play the game normally sadly didn't resolve the issue.

Midnight9746​ Thanks for reaching out! I've tried that before with no luck, as it seems to be a server-side account issue. But I'm definitely willing to test it again with you. My ID is GabrielKzBR on PC.

GabrielKzBR​ If you want, I could try inviting you to a party to see if it would allow you to play matches again.

opticdubbtw wrote:

Someone hacked me too but even after changing **bleep** on ea account he still played on it. Played yesterday after I got off and now today I’m just 1 player in queue 

opticdubbtw​ In this case, it sounds like you need to change your password for your EA Account and to double check the linked platform accounts as the person who hacked your EA Account may had also linked another platform account to your EA Account, (and is using that platform account to continue to sign into your EA Account).

I'd also would suggest contacting EA Support to ask if they can break the lifetime link of any platform account that may had been linked by the hacker since those aren't your accounts.

EA_Mari​ Please Help!