Forum Discussion

Avesane's avatar
Avesane
4 years ago
Solved

Cant see news in Home Screen on apex (on the bottom left where apex packs R too)

I can’t see my news only when I have an apex pack I can see that but nothing else and I know there is something there, I see it with other people but not for me.
  • BetterDaze_'s avatar
    BetterDaze_
    3 years ago
    @caponski_apex wrote:
    @EA_DavidHi David, I also have this problem - News never worked for me.

    Just follow his advice and read my comment, it works.  Go to your EA account online under Privacy I believe and check the box to allow in-game advertising.  Takes about 24 hours after you update that and the news will show back up.  Good luck!

Avesane's avatar
Avesane
4 years ago

Hi sir!

I was just wondering if you have found a solution to this problem yet? Because I still don’t see it on my screen.

 Thank you in advance! 

urmomcouch's avatar
urmomcouch
4 years ago
@Avesane I have this issue as well, did you ever find a fix?
  • Avesane's avatar
    Avesane
    4 years ago
    @RyzoTM Hi! Sadly I also still have the problem ☹️
  • urmomcouch's avatar
    urmomcouch
    4 years ago
    @Avesane Geez, still no fix. I log in with other accounts that I made to check and al the news is there so it has to be account specific. No one helped in chat support either. Was trying to see if more people had this issue but only was able to find a post from you.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago
    If you go to the EA Account profile page that's linked to your account, do you have any of the boxes ticked to disable targeted marketing?

    https://myaccount.ea.com/cp-ui/privacy/
  • urmomcouch's avatar
    urmomcouch
    4 years ago
    @EA_David Unticked them both now and still doesn't show.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago
    Interesting, if they were ticked before that could be a factor and a change might take a while to propagate through the account system. I'll do some testing on my end and see if I can replicate.
  • Avezue's avatar
    Avezue
    4 years ago
    @EA_David I just checked if I had the boxes ticked and I don’t. it would be logical if this was the problem but I haven't had them ticked so I find that strange.
  • urmomcouch's avatar
    urmomcouch
    4 years ago
    @EA_David Yup mine still don't show after a 24 hour period for system changes as well.
  • MarryJain's avatar
    MarryJain
    3 years ago

    @EA_David ive been having this issue too for a while now.. I wish there was a fix.. Like another stated.. I even made a new account to see if it showed there and it does.. But on mine nothing.. I have the little globe button at the bottom to push for news but it does nothing when pushed.. I am glad to at least see its not just me.. Ive been trying to search up fix's for some time but this was the first thread i found on the issue.. Please someone help us fix this!!!

  • 4I2I0's avatar
    4I2I0
    3 years ago

    "ive been having this issue too for a while now.. I wish there was a fix.. Like another stated.. I even made a new account to see if it showed there and it does.. But on mine nothing.. I have the little globe button at the bottom to push for news but it does nothing when pushed.. I am glad to at least see its not just me.. Ive been trying to search up fix's for some time but this was the first thread i found on the issue.. Please someone help us fix this!!!" +1 @EA_David 

  • BetterDaze_'s avatar
    BetterDaze_
    3 years ago

    Got mine fixed.  I listened to David's suggestion about checking the boxes for the targeted advertising under my EA account.  Took about 24hrs and now my news is back in the lobby screen after over 6 months of not having it.  Good info, thanks!    I wish getting my EA Play free loot was as easy to fix, have yet t9 actually receive any of it even though i have a year sub to EA Play , EA support and opening a case is a joke!  

  • caponski_apex's avatar
    caponski_apex
    3 years ago
    @EA_David Hi David, I also have this problem - News never worked for me.
  • BetterDaze_'s avatar
    BetterDaze_
    3 years ago
    @caponski_apex wrote:
    @EA_DavidHi David, I also have this problem - News never worked for me.

    Just follow his advice and read my comment, it works.  Go to your EA account online under Privacy I believe and check the box to allow in-game advertising.  Takes about 24 hours after you update that and the news will show back up.  Good luck!

  • Luxikko's avatar
    Luxikko
    9 days ago

    can u please answer, cuz that setting isnt even in privacy on the ea account management

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