Case in Progress

Hey @kaka1361,

I'm afraid we wouldn't be able to address or discuss any particular cases on the forums, sorry.

If it's been a couple days and you still have not heard back however, I'd definitely suggest reaching back out for an update from the support team.

When creating a case through the EA Help site, I would suggest using the Order | Order not received options and selecting the chat or phone callback options if available to speak with someone directly.

Aside from that you can also speak with them over Twitter or Facebook instead if that's easier.