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hotsacklunch's avatar
hotsacklunch
12 months ago

Cases not Appearing on "My Cases" despite multiple appeals

No cases showing despite multiple appeals - I've sent in an appeal, but it never shows up on "My cases" tab. Have sent in more than one, but again, no cases have appeared on the EA website, is there ...
hotsacklunch's avatar
hotsacklunch
12 months ago

Hi Lanna,

⚽ - Yes! I'm logged in when I send in these appeals

🏈 - The details in the webform simply include my First and Last name, and my email - followed by the topic of appeal and the actual appeal itself. I am able to click send

 Regarding the sending, however, when they say I've sent it, it doesn't appear on the "My cases" page and it'll tell me something along the lines of "Need help? Submit an appeal here". So no actual appeals actually show up, and I'm not sure if they are actually being received. I appreciate your fast replies a lot, thank you!

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
11 months ago

Hi @hotsacklunch, 

Thanks for answering those questions. I suspect there might be a bug causing the EA Help site to act up for you but just in case, let's try some troubleshooting. Could you try the following steps please: 

  • If you are on mobile, switch to PC to submit the ticket or vice versa
  • Clear the browsers cache and cookies, fully close all browser windows and then try again
  • Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
  • It's no harm trying a clean boot to see if you see the same issue after either:  https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/

Let me know if the troubleshooting works for you. If not, there's one more thing I can think of to try.

- EA_Lanna

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