Hi Lanna,
⚽ - Yes! I'm logged in when I send in these appeals
🏈 - The details in the webform simply include my First and Last name, and my email - followed by the topic of appeal and the actual appeal itself. I am able to click send
Regarding the sending, however, when they say I've sent it, it doesn't appear on the "My cases" page and it'll tell me something along the lines of "Need help? Submit an appeal here". So no actual appeals actually show up, and I'm not sure if they are actually being received. I appreciate your fast replies a lot, thank you!
Community ManagerI have had similar problems. I cannot raise a dispute, my only option is to send an email which generates new cases rather than a dispute. When I point this out the only response I have received was to raise a dispute. EA banned us wrongful twice as there is some issue with how online use in aircraft is interpreted by the company. I even sent a walkthrough of the issue and nothing was done. EA's responses to me were highly victim blaming/shaming. As the pre-release date has passed and EA failed to address the issues at all, I am proceeding to legal processes, I had enough.
