My account was hacked and banned while in another person's control. I got the account back yesterday after the ban was removed, and I see that I am missing all the characters and skins I spent a lot of time and some money unlocking. Is there any way to have these restored to the account?
First off, if you haven't already, make sure that your account has been completely resecured by following these steps: https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
Enabling 2FA could also help with making your account more secure: https://help.ea.com/en/help/account/ea-login-verification-information/
After checking your profile on ALS, it seems that you're level 8 and that the account seems relatively new.
Are you 100% sure you are logged into the correct account?
It's possible that you've simply logged into the wrong account, making it seem like you've lost all your data.
Did you have any accounts linked to your EA Account (e.c Xbox, Steam, etc) before you got hacked?
Check this page: https://myaccount.ea.com/cp-ui/connectaccounts/index
As shown in the image, linked accounts can show up here.
It's possible that the person that hacked your account unlinked these accounts, which may or may not result in data loss.
Try relinking the accounts that have been unlinked if any have been unlinked or if you still remember those that were connected.
If you're still having this issue after trying the things mentioned above, your best option might be to contact EA Support.
You can contact them via this link: https://help.ea.com/en/contact-us/
Hopefully they'll be able to help you out with the issue if the rest hasn't resolved it.
Community Manager
