Forum Discussion

5 years ago

Solved

Client Hitched, Out of Snapshots

after the s6 update my game started showing client hitched and out of snapshots in the game screen all ingame time, my game keeps crashing and the sound bugs way more then back in s5, and sometimes my hud just dissapears and i cant loot or see anything.

so if can anyone help me, i thank u alot hahah

EA_Kent
5 years ago
@RakkanBR

Much appreciated!

When you've got the chance can you try starting up your PC in a Clean Boot to see if that helps at all? If there's anything else running on the PC that could be causing that error, a Clean Boot may help to get around it.

For more info on how to set one up check out the EA Help website. Let me know how that goes when you have a chance. Thanks again!

/Kent

7 Replies

Sick1Click
5 years ago
Hey @RakkanBR
I found this in the sarch bar: https://answers.ea.com/t5/Technical-Issues/quot-Out-of-Snapshot-quot-Freezes-game/m-p/7495199/highlight/true#M18553
RakkanBR
5 years ago
that didnt help much, the adm who answerd that said something about a program to avoid lag, but i dont use any of that ;-;
EA_Kent
Community Manager
5 years ago
Hi @RakkanBR,

When you've got a chance would you mind posting a DxDiag here so we can take a look? You can find more details on how to pull one up over at the EA Help site. Once you have the text file please attach it to this thread. Thanks!

/Kent
RakkanBR
5 years ago
here u r buddy
DxDiag.txt82 KB
EA_Kent
Community Manager
5 years ago
@RakkanBR

Much appreciated!

When you've got the chance can you try starting up your PC in a Clean Boot to see if that helps at all? If there's anything else running on the PC that could be causing that error, a Clean Boot may help to get around it.

For more info on how to set one up check out the EA Help website. Let me know how that goes when you have a chance. Thanks again!

/Kent
MaxmanRanger
5 years ago
Hello Kent i have a similar problem, since the last update, my game tells me that my client hitched and i am out of snapshots. So my game freezes for about one second randomly and sometimes mid fight which made me die. I have a good wifi connection and well Computer parts. I can send you logs or infos you need for Solutions
Parts:
Graphic Card: AMD Radeon XT 5500 XT Pulse
Processor: AMD Ryzen 5 2600X
Motherboard: AMD Gigabyte F2A88XM-DS2
Power Supply Unit: Xilence XP500
RAM: Ripjaws 2x 8GB RAM
SSD: Intenso 690GB 2,5 SSD
EA_Kent
Community Manager
5 years ago
Hi @MaxmanRanger,

Do you have a Killer network card installed in your PC?

/Kent