Forum Discussion

2 years ago

Solved

Clients game has been banned - Apex Legends

This has happened this week. I am not prompted about any ban/restriction etc. When I log in I can get to the menu before it kicks me out. I checked my EA account and there are no bans. I am really co...

EA_Barry
2 years ago
@jadeglass @Shmelya2

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Shmelya2

2 years ago

Nope, I created a ticket and spoke with an EA rep, they told me it was a known issue and that it can take anywhere from 1-10 days to resolve. Not too sure how I can be playing one day and the next i’m just no longer able to login. I’ve been playing since the game launched on and off.

Noramillim

2 years ago

ive already waited more than 10 days its still ongoing. Tickets take 10 days to answer. I've found out linking to a console can still play there. Ive been unable to unlink my account which means im not banned

Shmelya2
2 years ago
Unlink you ea account to the connect services (steam, xbox, psn)? I could definitely try that and see but at this point i’ve given up hope on checking everyday.
- pirapedo
  2 years ago
  did unlinking work? I'm having the same problem and I have been told there is no reason for my ban but they are still not unbanning me.
- Peposhakeikeo
  2 years ago
  Did you get unbanned btw?

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