Hey @Rectlyy,
In this case you'd still need to reach out to our Terms of Service team to have them take a look at this further.
If you haven't already done so, you can appeal through the steps over on this page to get started with that process.
Hello and thanks for reaching out, unfortunately we can't help you with account related issues here on Answers.
Please read more here:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
You should also contact the support here:
https://help.ea.com/en/contact-us
Please keep in mind that using a software to gain advantage is cheating.
Exploiting the game in anyway (use a glitch, gain access to areas you not suppose to reach and more) is a way of cheating.
And sometimes using 3rd party softwares could be seen as cheating even if they claim that they are "following the T&C".
With this said, i hope your issue is resolved soon and that you have a nice day!
You like everyone else with EA need to stop dodging this crap. The people being banned right now with code snake are NOT “cheating” they’re playing the game like any normal person and getting it over nothing. It’s their system they have and THEY need to stop telling people to create a ticket and start telling them they’ll make a hot fix and unban their accounts 🤷🏻♂️
Community ManagerWhile I can definitely appreciate you sticking up for your fellow players and just wanting to make sure everyone's treated fairly, I'm afraid you don't have the information necessary to determine how someone else is playing the game and whether or not anyone else has violated the Terms of Service.
The only ones with that information would be the individuals themselves and the Terms of Service team, which is why these situations need to be handled with appeals directly from any affected players so our ToS team can look through the account and see what happened. If it ever turns out that they're seeing a group of actions being applied incorrectly, that's absolutely something that gets passed back along to be checked and corrected. Thanks for wanting to make sure everyone's getting a fair shot here.
If you're seeing a ban message in-game, that can be appealed with the steps here regardless of whether or not that appears in your ban history. The ban history page only shows specific types of account actions, so certain games will not have their bans or suspensions appear there, sorry about the confusion. Please be sure to create an appeal with those steps if you haven't already done so.
With all the respect you deserve as a person.....
Stop telling people to make cases or appeal them EA needs start looking at it as a problem and investigate. Once more your community is screaming their lungs out for help. Help us for once!!!!
Community ManagerHey @ImmortalGodTTv,
We've certainly noted the number of people reporting this recently and have made sure those concerns are brought up.
That said, for anyone currently running into an account ban, submitting an appeal to our ToS team is still the right call. Opening the case with our ToS team will let them review the account and situation further.
@EA_MakoI’m sticking up for those who were wrongfully banned and while no I don’t truly know every detail and will never claim to. I’m also not saying everyone is innocent but at the same time I know for a fact a lot of these people are actually innocent. While no I can’t see any ban history of theirs if any but when that update dropped this all randomly began affecting people? Your tos team should take these cases extremely seriously because like I said before if you ban the wrong people that will not look good for any of you. Have them really look at these cases and show these people you actually care. This is how you lose support and how you lose those very much needed dedicated players because without them then what do you have to be proud of besides making money sucking games like madden and yes apex? Your Twitter page for EA, respawn and play apex needs to update the people about this issue and that it’s being looked at. That can’t be asking for too much
