[COLLECTING DATA] Client/PC crashes with AMD-based systems
Hey legends!
As some of you have noticed, a portion of the playerbase has been experiencing crashes that results in either their client crashing or their entire PC freezing.
This thread is meant for these types of crashes for PC's with an AMD GPU in the recent period of the creation of this post.
(If NVIDIA Users are encountering this issue too, please make sure to mark this in your reply to prevent confusion)
Currently this issue seems to be caused by an issue in the game, though I personally haven't been informed that much of the issue.
A dev is willing to look into this issue, though for that we need to collect some data so it'll be easier for them to work on this issue.
We've been requested to collect this data:
- PC Specs
- Crash Dumps
Next to that it might also be useful to provide what you were doing before the crash happened (e.c Crafting, Healing, Walking on a specific part on the map and so forth)
This data will be shared with developers, I'll link through this thread through the proper channels.
When there's an update to the situation then I will make sure to put the update as an edit in this post.
How to get a DxDiag and attach it to an AHQ post
Follow this Article:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Or follow the steps:
(Open the run window by using Windows key + R)
(Currently using imgur as apparently my gifs are too large...)
Adding a Crash Dump to your post
Firstly, navigate to your main Apex Directory (Apex Legends)
From there, go to this directory: Crashpad/db
Follow the steps in this GIF, then attach the .zip to your post like you did with the Dxdiag.
Template for replying
GPU:
CPU:
What were you doing before the crash occurred?
(Put your answer here)
(Make sure to attach the DxDiag and the zipped .dmp files)
Good stuff, perfect. We'll close the thread now as we only needed a modest number of reports, but these should help with the investigation.
Thanks you very much.
