Forum Discussion

5 years ago

Solved

Connection problem: 10% packet loss on every server

Recently, after Friday night event I started to have problem with connection to Apex. I often get on intro page info, that I have 10% packet loss to all available servers. I tried to follow all the a...

Papperwing
5 years ago
Hi @EA_Illium
it showed up, that there is also problem with ISP. What is interesting, this did not showed up in your trace application (Packet loss there was 0%), but once I used ping and pathping utility, I discovered, that I have indeed some packet loss (approximately 5-7%) on the ISP side.

What is interesting, this showed up after midseason update in Season 7. Based on the communication with ISP, who told me, that there was no change in infrastructure, that could explain the packet loss increase recently, this could mean, that after midseason update, Apex legend is more prone to packet loss than before.
Anyway, if you would not mind, I would like to let this thread open, till my ISP fixes problem, and if there will be no problem after fix, I would close it as solved.

EA_Illium

EA Staff (Retired)

5 years ago

Hey @Papperwing Can you check some of the following things out and see if you continue to have packet loss?

Set up a Static IP
Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
Clear Origin Cache
Repair - Origin
Clean Boot

If you continue to have issues can you share another UOTrace (Requires PC) with us?

Papperwing

5 years ago

Thank you very much for quick answer.

I did all the mentioned steps, but unfortunately it did not help. In the attachement there is new traceroute and they are basicaly same. Also behaviour ingame is same.

It's pitty because game is almost unplayable and I still miss 5 levels of bought battlepass. The problems started right after updates, before it was totally ok ☹️

traceroute2.txt2 KB

Papperwing
5 years ago
I tried to play in different hour (as mentioned here https://answers.ea.com/t5/Technical-Issues/severe-rubber-banding-and-lag-every-game/m-p/9983186/highlight/true#M95203), and unfortunately it did almost no difference. In this state game is unplayable ☹️
- EA_Illium
  EA Staff (Retired)
  5 years ago
  @Papperwing With Season 8 there have been a few issues, I wanted to confirm if this is still happening?
  - Papperwing
    5 years ago
    Hi @EA_Illium
    it showed up, that there is also problem with ISP. What is interesting, this did not showed up in your trace application (Packet loss there was 0%), but once I used ping and pathping utility, I discovered, that I have indeed some packet loss (approximately 5-7%) on the ISP side.
    
    What is interesting, this showed up after midseason update in Season 7. Based on the communication with ISP, who told me, that there was no change in infrastructure, that could explain the packet loss increase recently, this could mean, that after midseason update, Apex legend is more prone to packet loss than before.
    Anyway, if you would not mind, I would like to let this thread open, till my ISP fixes problem, and if there will be no problem after fix, I would close it as solved.