Forum Discussion
EA_Kent
Community Manager
5 years agoHey @onlytestinha,
If you don't run into this same issue while you're using a VPN it sounds like there might be an issue at one of the datacenters your connection is being routed through normally. When you have the chance would you mind running a UO Trace? That may help us see if there is an issue on one of these hops.
For more information on how to run the test check out the EA Help website. Once you have the results of the test please send them to me in a direct message. Thank you!
/Kent