Forum Discussion

Not applicable

6 years ago

Constant packet loss icon while playing

I have been getting constant packet loss in game for a couple weeks now with latency periodically. The server list doesn't show any ping or packet loss issues. This is only in game while playing.

Korokoku

Not applicable

6 years ago

@EA_Kent I am playing on PC

EA_Kent

Community Manager

6 years ago

@Korokoku

Got it, thanks!

Can we try running through some troubleshooting steps to see if it helps with the issues you've been seeing? A good place to start off would be with the basic connectivity troubleshooting steps over at the EA Help website.

If you're still having trouble after that check out the PC-specific steps as well. Let me know how that goes when you have the chance. Thanks!

/Kent

Korokoku
Not applicable
6 years ago
@EA_Kent None of those steps improved play. It is only once in a game where it is constant packet loss with the symbol in the top right corner.
- EA_Kent
  Community Manager
  6 years ago
  @Korokoku
  
  Thanks for giving it a shot.
  
  It is strange that it only seems to happen periodically. Does it seem like there's any pattern to it at all? Are you in a particular part of the map, for instance?
  
  /Kent
  - Korokoku
    Not applicable
    6 years ago
    @EA_Kent The packet loss is constant. Part of the map doesn't matter. I can see it as soon as during the drop. The latency symbol is the one that is periodic, but it is mostly the constant packet loss issue.