Forum Discussion

5 years ago

Constant packet loss icon while playing

I have been getting constant packet loss in game for a couple weeks now with latency periodically. The server list doesn't show any ping or packet loss issues. This is only in game while playing.

EA_Kent

Community Manager

5 years ago

@Korokoku

Thanks for giving it a shot.

It is strange that it only seems to happen periodically. Does it seem like there's any pattern to it at all? Are you in a particular part of the map, for instance?

/Kent

Korokoku

5 years ago

@EA_Kent The packet loss is constant. Part of the map doesn't matter. I can see it as soon as during the drop. The latency symbol is the one that is periodic, but it is mostly the constant packet loss issue.

EA_Kent
Community Manager
5 years ago
@Korokoku

Ah, I see what you mean.

When you've got the chance could you try running a UO Trace? That would give us a detailed look at the connection between your PC and the servers, so if there's something happening along the way we may be able to spot it.

You can find more details on how to run the test over at the EA Help website. Once you have the results please send them to me in a direct message. Thank you!

/Kent
- Korokoku
  5 years ago
  @EA_Kent I attached it in the initial post
  - EA_Kent
    Community Manager
    5 years ago
    @Korokoku
    
    Got it, thanks!
    
    When you have a chance could you try running it once more, but let it go until it's sent at least 100 packets? That way we have a decent sample for the results. Feel free to send me the results once you've had a chance to give it a shot.
    
    Thanks again.
    
    /Kent