Forum Discussion

2 years ago

Contacting rEAl human support?

I am in desperate need of assistance. I have contacted EA Support with regards to updating the email address associated with my EA Account but out of 5 "agents" that I have talked to and had chat wit...

Valrude

2 years ago

Please help.

EA_Barry

Community Manager

2 years ago

@Valrude

Account security is important to us.

When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any help.ea.com page to start a new case.

Valrude
2 years ago
@EA_Barry I understand that, completely. What I'm saying is that, there are other ways to verify account ownership, I am willing to provide any personal identification, transactions made over the last 5 years of playing Apex, list of skins I have, screenshot I've taken and other stuff like that.

They asked me the IP address where I play on and I provided that, but what if our IP address changed over the years?