Forum Discussion

1 year ago

Solved

Cosmetic Items and progress lost after linking PS Account to EA Account

I used to play a lot of Apex on my PS4 with a PS Account. This Account was linked to my Origin Account. I used the same Origin Account on PC and had a different progress on PC. Since the EA Accou...

cross-progression

EA_Mako
1 year ago
Hey @dozy_koala,

It wouldn't be possible for your PSN to have never been linked, as if you played Apex it would have prompted you to link it to an account in the past. So you're likely right in that your Origin account (later EA account) had your PSN linked initially.

With that said, I do see the PSN was unlinked from this account a couple years ago back in 2022, though it was later re-linked at some point and potentially again re-linked earlier this month.

Any time the account is unlinked there's a possibility of losing your game progress, so it's likely this progress was lost at one of those points. While making sure any platform accounts are re-linked can often restore that progress, that's not always guaranteed.

If this was the original account and re-linking the PSN here has not restored the progress, I'm afraid that would be lost. If there was another account that it may have been linked to in the past, you could try re-linking it there instead to see if the progress is restored, but we wouldn't have any way to manually grant or restore any progress that's not otherwise appearing unfortunately.

dozy_koala

1 year ago

Hi @EA_Mako, I'm so glad you've replied!

I only linked my PSN once to my EA Account named dozy_koala. It seems to me that the PSN was linked to my Origin account before that, because I must have registered somehow on to Apex Legends. The Origin account (dozy_koala) that corresponded to my PSN (dozy_koala) is although the exact same account as my EA Account, because it's the one that has been transformed into the EA Account when Origin became EA.

So either my PSN has never been linked to any account before I've linked it to my EA Account or it was linked to the same Origin account that became the EA Account. In this latter case the PSN has been linked to the exact same account it already was was linked to.

Hopefullly I could explain my case good enough. I'm hoping to hear from you soon! Thanks in advance!

EA_Mako

Community Manager

1 year ago

Hey @dozy_koala,

It wouldn't be possible for your PSN to have never been linked, as if you played Apex it would have prompted you to link it to an account in the past. So you're likely right in that your Origin account (later EA account) had your PSN linked initially.

With that said, I do see the PSN was unlinked from this account a couple years ago back in 2022, though it was later re-linked at some point and potentially again re-linked earlier this month.

Any time the account is unlinked there's a possibility of losing your game progress, so it's likely this progress was lost at one of those points. While making sure any platform accounts are re-linked can often restore that progress, that's not always guaranteed.

If this was the original account and re-linking the PSN here has not restored the progress, I'm afraid that would be lost. If there was another account that it may have been linked to in the past, you could try re-linking it there instead to see if the progress is restored, but we wouldn't have any way to manually grant or restore any progress that's not otherwise appearing unfortunately.

dozy_koala
1 year ago
Hi @EA_Mako thanks for you help and sorry for the late reply.
I can't figure how my PSN was supposed to get unlinked from my Origin/EA account back in 2022. And even in some miraculous way it has been unlinked: you mentioned that it's not possible for an account to have never been linked. So how could my account have been unlinked without directly linking it to another account? I definetely have never owned another EA account so I couldn't have linked my PSN account to another EA account. So how does the unklinking happen in the first place and how was my account existing without being linked?
Secondly it really doesn't make sense where my progress is supposed to get lost. The progress data has to be on one of the two accounts. Either the PSN or the Origin/EA one. So now after the supposedly unlinking my account being linked to the same EA account, the progress has to be there now that the two only accounts (from which one of them HAS to have the progress stored) are merged.
Having an EA account linked to the PSN and playing on the same EA account on PC is the typical case, what could happen to a player before cross progression. Not owning two separate EA accounts for PS and PC gaming. Especially if having two EA accounts and linking a PSN account from one another definitely loses the progress and shouldn't be done. How is it then possible that EA can't handle the cross progression in the absolute typical case cross progression was meant for in the first place. There is legit no use case for cross progression, if cross progression doesn't work in my case as stated above.