Community ManagerSorry to hear that you are having issues @ArxGene.
If our advisers have advised you that the purchase was made from your account and that all the logins are from the same device then I am sorry to say that there is nothing more that can be done.
In relation to your complaint, when you contact out live support in relation to missing items or issues related to items then you may be asked to accept the false claims disclaimer, this is not done to threaten you or make you feel like you have done anything wrong but in order to investigate claims such as yours, it needs to be accepted.
Darko
Hello Darko,
I understand what logs show.
Although, try to explain to me that.
As you can see from the conversation I am not someone who does not know about how computers work.
I was the one who asked the advisor to check the logs and IP addresses.
Why would I do that if I knew I did it and they will see it?
Sorry but I am not that low on IQ.
In addition, If you see I have not spend any crafting material from the beginning, gathering them for a legendary skin,
why the heck should I buy, I do not know what for 30, and 2 epic skins on the same legend.
Today is Monday, I 'll wear the green... or maybe the red. It goes better with my temp.
I now understand everything about what they say about EA,
Already cancelled my subscription and let people know about it on social media and discord channels and forums.
That's what your company deserves for this kind of service,
to let people know.
Community ManagerSorry you feel that way @ArxGene but as I stated above, if our live support advisers have checked your account and there have been no logins form any other devices then this means that the action was down from the system you play on. Does anyone else have access to your system as if they were not used by you then someone else who has access to your system may have done it?
Darko
Noone else has access to the computer I play from! I live alone in the house and there is noone else could have done that.
This is why I am saying this.
Community Manager
